FAQs
GENERAL
What is a British Beauty Box?
British Beauty Box is a service where we deliver a package of hand-picked beauty products, made with love from the UK straight to your doorstep every 3 months! All our products are high quality, full-sized and by fabulous brands!
How much does a British Beauty Box subscription cost?
For USA customers, pricing is as follows:
Quarterly subscriptions - $45 every three months
Annual subscription - $156 every 12 months (the cheapest way to get your British Beauty Box)
Shipping costs apply
- For Quarterly Subscriptions: $15.00 per box
- For Annual Subscriptions: $55.00 for the year.
Do I have to re-order my package every 3 months?
The subscription is automatically renewed in line with your chosen subscription schedule via our platform until you cancel.
How can I cancel?
If you wish to cancel your British Beauty Box subscription, you can do so by contacting our team on subscriptions@britishbeautybox.com. They are available Monday to Friday: 9AM-5PM.
If I opt out of the year subscription service, what happens?
Opting out of a 12-month subscription plan will end your subscription immediately. You will no longer continue to receive British Beauty boxes. We advise that if you would like to cancel your subscription, you do so after you have received all 4 boxes.
Please contact us on subscriptions@britishbeautybox.com to cancel at least 2 weeks before your subscription is due to renew.
DELIVERY
When will I receive my British Beauty Box?
Once you have started your subscription, we will ship your first box within 7 working days. After this, we will ship your following boxes on the 15th day, every 3 months.
It usually takes 5-7 working days for delivery from the UK from when the package leaves our warehouse.
Please note that our estimated delivery dates are only estimates, we cannot guarantee shipping times.
Do I have to pay shipping?
Shipping costs apply
- For Quarterly Subscriptions: $15.00 per box
- For Annual Subscriptions: $55.00 for the year.
My box has arrived damaged
If your British Beauty Box has arrived damaged, please contact info@britishbeautybox.com, and one of our team members will be able to assist you.
My box is missing something
If something is missing from your British Beauty Box, please contact info@britishbeautybox.com, and one of our team members will be able to assist you.
PAYMENT
What happens if my payment fails?
If your payment method is declined, our system will try again for 5 consecutive days before cancelling the order. No boxes will be sent.
When is my next payment due?
Please contact us on subscriptions@britishbeautybox.com and we’ll check this for you.
What payment options are there?
You can pay by credit/debit card. Credit and debit card payments are securely handled by our trusted supplier Stripe.